1. Order Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• Custom or pre-order items may require additional processing time.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

• Delivery times vary based on location and courier delays beyond our control.
• Tracking details will be emailed once the order is shipped.

3. Shipping Destinations

• We currently ship within Ireland and to:
• United Kingdom
• European Union
• United States
• Canada
• Australia
• Africa
• International customers are responsible for any customs duties, taxes, or import fees.

4. Shipping Fees

• Shipping fees are calculated at checkout based on location.
• Free shipping may be available on orders over €300.

5. Order Tracking

Once shipped, you will receive a tracking number via email to monitor your delivery status.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us CS@seancole.Shop.
• Lost or stolen packages are the responsibility of the shipping carrier. However, we will assist in filing claims where possible.

7. Returns Due to Incorrect Address

• If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.