You may request a return if:

1. The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
2. The return request is made within 14 days of receiving the item.
3. The item is not a final sale, customized, or clearance item (such items are non-returnable).

1. How to Initiate a refund

To initiate a return:

To initiate a return:

• Contact Us – Email our customer support at CS@seancole.Shop with your order number and reason for the return.
• Return Authorization – If eligible, we will provide a return authorization and instructions on how to ship the item back.
• Ship the Item – Send the product back using a trackable shipping method. The customer is responsible for return shipping costs unless the item is defective or incorrect.

• Refund Process

  Once we receive and inspect the returned item:

  • Approved refunds will be processed within 14 to the original payment method.
  • Shipping fees and any applicable duties/taxes are non-refundable.
  • If the item does not meet return conditions, we will notify you and send it back at your expense.

• Refund Process

  Once we receive and inspect the returned item:

  • Approved refunds will be processed within 14 to the original payment method.
  • Shipping fees and any applicable duties/taxes are non-refundable.
  • If the item does not meet return conditions, we will notify you and send it back at your expense.
• Exchanges

   We do not offer direct exchanges. If you need a different item, return the original item and place a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos of the issue.
• We will arrange a replacement or issue a full refund at no extra cost.

6. Non-Returnable Items

• Final sale, clearance, and customized items
• Items not in original condition or missing packaging/accessories
• Items returned after the eligible return period